Responsible Gaming
at bbe99

Our Commitment

Our Commitment to Player Safety

At bbe99, responsible gaming is not a footnote in our terms and conditions — it is a foundational principle that shapes every aspect of how we build and operate our platform. We are acutely aware that, for a small number of players, gambling can become a source of genuine harm rather than entertainment, and we take that responsibility seriously.

Our commitment extends across three dimensions. First, we invest in technology: the tools described on this page are built directly into the bbe99 platform and are available to every player at no cost. Second, we invest in people: our support agents receive specific training on responsible gaming protocols and are empowered to act immediately when a player raises a concern. Third, we invest in awareness: we proactively surface responsible gaming messaging throughout the platform, from the registration flow to promotional communications.

We also partner with national and international organisations that provide independent counselling and support to individuals affected by problem gambling. Links and contact details for these organisations are listed in the Support & Help Resources section below. If you believe you or someone you know is experiencing harm related to gambling, please reach out — there is no wrong time to ask for help.

Age Policy

18+ Age Restriction Policy

bbe99 takes underage gambling extremely seriously. As part of our Know Your Customer (KYC) process, every new player is required to verify their identity and date of birth before making a deposit or placing a bet. Verification typically requires submission of a valid National Identity Card (NID) or passport alongside a recent proof of address.

Protecting Young People in Your Household

If you share a device with younger family members, we strongly encourage you to take the following precautions:

• Log out of your bbe99 account completely when not in use — do not rely on auto-save passwords;
• Enable parental control software on shared devices. Tools such as Net Nanny, Qustodio, and built-in Android / iOS parental controls can restrict access to gambling sites;
• Never share your bbe99 account credentials with anyone, regardless of age;
• Contact our support team if you suspect a minor has accessed your account — we will investigate immediately and assist with any remedial steps.

Awareness

Recognising Problem Gambling

Problem gambling rarely announces itself clearly. It typically develops gradually — what begins as an enjoyable pastime can, for some people, shift into a pattern of behaviour that causes financial, emotional, or relational harm. Being able to identify the warning signs early is the first step toward getting help.

Warning Signs in Your Own Behaviour

You may be experiencing problem gambling if you notice any of the following patterns in yourself:

• Spending more time or money on gambling than you originally planned or can afford;
• Thinking about gambling frequently — replaying past sessions or planning future ones — when you should be focused on other things;
• Chasing losses: continuing to bet in order to win back money you have already lost;
• Feeling irritable, restless, or anxious when you try to cut back or stop gambling;
• Lying to family members, friends, or colleagues about how much time or money you spend gambling;
• Borrowing money, selling possessions, or neglecting financial obligations in order to fund gambling;
• Using gambling as a way to escape stress, anxiety, depression, or other difficult emotions;
• Continuing to gamble despite repeated negative consequences — financial losses, relationship difficulties, or work or study problems.

Warning Signs in Someone You Know

If you are concerned about a friend or family member in Bangladesh, watch for these behavioural changes:

• Unexplained financial difficulties — asking to borrow money, missing bill payments, or sudden changes in spending;
• Secretive behaviour around phone or computer use;
• Withdrawal from social activities or neglect of family responsibilities;
• Mood swings that seem linked to gambling wins and losses;
• Persistent preoccupation with sports results, odds, or gaming outcomes.

Self-Assessment

Self-Assessment Questions

The following questions are adapted from internationally recognised problem gambling screening tools. Read each question honestly and consider whether it applies to your gambling behaviour over the past 12 months. There is no score — the purpose is to encourage honest reflection. If several of these questions resonate with your experience, we encourage you to reach out to our support team or to one of the external organisations listed below.

Platform Tools

Our Responsible Gaming Tools

bbe99 provides a comprehensive set of player-controlled tools that can be activated at any time, free of charge, through your account settings or via our support team. Here is a detailed explanation of each tool and how to use it.

How to Access Your Responsible Gaming Settings

Deposit Limit Details

Deposit limits can be set in Bangladeshi Taka (৳ BDT) at three intervals:

• Daily limit: The maximum amount you can deposit across all payment methods (bKash, Nagad, Rocket, Visa, Mastercard) within a single calendar day;
• Weekly limit: The maximum cumulative deposit amount across a rolling 7-day window;
• Monthly limit: The maximum cumulative deposit amount across a rolling 30-day window.

If you set multiple limits, the most restrictive limit always takes precedence. For example, if your daily limit is ৳2,000 and your monthly limit is ৳10,000, the system will enforce whichever cap is reached first. Decreasing an existing limit takes effect immediately. Increasing a limit requires a 24-hour cooling-off period before the higher limit becomes active, giving you time to reconsider.

Time-Out vs. Self-Exclusion

Players sometimes ask about the difference between a time-out and full self-exclusion. The key distinctions are:

• A time-out is a short-term break lasting between 24 hours and 6 weeks. Your account is suspended during this period but can be reopened once the time-out expires, without any additional process;
• A self-exclusion is a longer-term commitment, ranging from 6 months to permanent closure. Reopening a self-excluded account requires a formal reactivation request, a mandatory cooling-off period, and re-verification of identity to ensure you have had sufficient time to make a considered decision about returning to play.

Both tools are free, apply across all devices, and cause all promotional and marketing communications to cease immediately upon activation.

Self-Exclusion

Self-Exclusion Programme

If you feel that you need to stop gambling entirely for an extended period, bbe99's self-exclusion programme allows you to block access to your account for a defined period or permanently. Self-exclusion is one of the most effective tools available for players who are concerned about their gambling behaviour, and bbe99 supports this step fully and without judgement.

Available Self-Exclusion Periods

• 6 months — recommended as a starting point for most players seeking a meaningful break;
• 1 year — appropriate where gambling has caused significant financial or relational harm;
• 3 years — a long-term commitment for players who want extended distance from gambling;
• 5 years — suitable for players who have identified a serious dependency pattern;
• Permanent (indefinite) — an irreversible closure for players who wish to stop gambling for life.

What Happens During Self-Exclusion

• Your bbe99 account is immediately blocked — you will be unable to log in, deposit, place bets, or access any game;
• All pending promotional communications, bonus offers, and marketing emails are stopped;
• Any remaining balance in your account at the time of exclusion will be returned to your registered bKash, Nagad, or bank account within 5 business days;
• Your account data is retained securely in accordance with our Privacy Policy and applicable data retention obligations, but is inaccessible to you during the exclusion period;
• Our fraud and monitoring systems continue to flag any attempt to create a new bbe99 account using the same identity details, in order to enforce the exclusion.

Requesting Self-Exclusion

Self-exclusion can be initiated in three ways:

• Via account settings: Log in, navigate to Responsible Gaming settings, select "Self-Exclusion", choose your exclusion period, and confirm;
• Via live chat: Contact our 24/7 support team, state that you wish to self-exclude, and specify your preferred period. The agent will apply the exclusion immediately;
• Via email: Send a request to [email protected] (plain text — not a clickable link) with the subject line "Self-Exclusion Request", including your registered username and preferred exclusion period. We will process your request within 24 hours.

Financial Controls

Deposit & Wagering Limits

Financial harm is often the most immediate and tangible consequence of problem gambling. bbe99's deposit and wagering limit tools are designed to give you direct, real-time control over how much money enters your gaming account, reducing the risk of spending beyond your means.

Recommended Starting Points

If you are setting deposit limits for the first time, bbe99 recommends the following approach:

• Start by calculating your genuine disposable income — money left over after all essential household expenses (rent, utilities, food, travel, school fees) and savings goals have been met;
• Treat gambling as you would any other entertainment budget category — a portion of discretionary spending, not a financial strategy;
• Set a monthly limit first, then divide it down to a weekly and daily figure that feels naturally comfortable rather than constrictive;
• Review your limits every 3 months to ensure they still reflect your financial circumstances. If your situation changes — new job, reduced income, family commitments — adjust your limits accordingly.

Loss Limits

In addition to deposit limits, bbe99 offers loss limits — a cap on the net amount you can lose within a defined period regardless of how many times you re-deposit. This is a particularly powerful tool because it protects your overall financial position even in high-volatility gaming sessions.

Wagering Limits

Wagering limits cap the total amount you can stake across all games within a set period. This is distinct from a deposit limit — it controls total betting activity rather than simply the amount entering your account. Wagering limits are particularly useful for cricket betting and high-frequency slot play, where it is easy to place many bets in a short time.

Getting Help

Support & Help Resources

If you are struggling with gambling-related harm, you do not need to face it alone. Below are the key support channels available to players in Bangladesh and internationally. All of the following services are confidential, non-judgmental, and free of charge.

Talking to Someone You Trust

Sometimes the most important step is the simplest: telling someone you trust — a family member, a close friend, or a colleague — that gambling has become a problem. In Bangladeshi culture, conversations about financial difficulties can feel deeply personal, but sharing your burden with a trusted person can provide both practical and emotional support that no tool or app can replicate.

If approaching family members feels too difficult as a first step, our live chat support team are trained to listen without judgement and to help you identify the right path forward — whether that is activating a protective tool on your account, connecting you with a professional counselling service, or simply providing a space to talk through your concerns.